Where is my tea sourced from?
All the teas are sourced directly from tea gardens in Darjeeling, Foothills of Darjeeling and Assam.
How long will it take to dispatch my teas?
Freshest teas are sourced every 3 days from various tea gardens. Testing and Blending take 2 days and we generally ship the same day. So once you order teas from us we ship it within 2 days (90% of all orders, provided a fresh blend of teas is ready. Otherwise, it may take up to 5 days for shipping as fresh teas need to sourced from tea gardens and then sent to you.
What are the different packaging sizes available??
TO give you the best experience of teas that we have we offer a sampler pack wherein we pack 75gms of CTC TEA (Chai) and 20gms of Black Orthodox Tea and 20gms of Green Tea. This pack is a perfect option for those who would like to try our quality teas.
For CTC Tea (Chai) we have 3 packaging sizes of 250gm, 500gm and 1000gm. We offer a discounted price on higher / bulk packaging due to saving made in packaging costs.
For Black Orthodox, Green, White and Herbal tea we have 3 packaging sizes of 50gm,1000gm and 500gms
For Wholesale Package, you may please write to us at email@example.com for pricing and packaging options.
Why Don't You Sell Much Scented Tea?
Scented teas were a product of necessity in the 1600s to 1700s when teas were often spoiled from long periods required to transport them from China to Europe. These spoiled teas often required scent added (such as Bergamot oil in Earl Grey), or blending with other teas for it to be consumable. Today, our teas are shipped fresh and plantation direct, often by airfreight so that teas harvested one week can reach you by the next, eliminating such unnatural and diluting additives.
What Is Blending, and Why do we Blend Teas we offer?
Blending is a mix of different teas and flavors together. As we have mentioned in our blog and it is our TEASENSE that has given us an understanding that no teas which are produced in tea gardens are perfect. Teas from some gardens will have more aromas and some will have a distinct flavor. It is our understanding of these characteristics of teas that have helped us in TASTEFULLY CURATING BLENDS from the finest gardens to give to you a PERFECT BLEND of aroma, flavor and freshness. Only Top Quality teas are blended to make the most superior teas that we offer.
How Should I Store My Tea Once I Receive It?
Tea is an agricultural product and should be enjoyed as close to harvest time as possible. If you plan to store your tea, please keep it in a light and watertight container, preferably made of ceramic or metal. We provide moisture and air protection zip lock bags in all retail boxes. Cut open the vacuum-sealed pouch and store teas immediately in zip lock bags for freshness.
Does Tea Expire??
Tea loses its freshness over time. It does not expire
Can I avail multiples discounts on one order??
Discounts cannot be combined. You can use one discount code only at a time. Promotional discounts cannot be used in tandem with loyalty rewards discounts.
How do I make the perfect cup of tea?
You’ve come to the right place! Depending on the tea type and ingredients, we recommend different brewing times and temperatures to make sure the flavors are just right. You can find our recommended brewing instructions on the brewing guide. Additionally, we provide a recipe card in the retail box. If you have any special recipe, please don’t hesitate to share with us on the brewing guide page.
What is the cost of shipping to my location?
For shipping teas to India, the partner shipping company charges anything between Rs 50 – Rs 100 per shipment based on your order. This will be reflected when you checkout. Additional COD charges will be added if payment is to be made in cash. Prepaid Shipping is, however, free when the total value of a purchase is above Rs 699.00
For shipping teas outside India, charges vary depending on the location. The partner shipping company will show the charges during checkout. Any customs or local charges if any will have to be paid to the buyer during delivery of the package.
What is a video review? How will my videos be shown and where will it be placed?
When you send us a video that contains a description of teas or a recipe using our teas, we review the videos. If the content of the video is appropriate we post those videos on our channel on YouTube with links for the same on our website and social media.
TEASENSE SECURITY POLICY
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Is It Safe To Use My Credit/Debit Card On TeaSense?
Your online transaction on TEASENSE is secure with the highest levels of transaction security currently available on the Internet. TeaSense uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing. All credit card and debit card payments on TeaSense are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.
Does TeaSense Store My Credit/Debit Card Information?
TeaSense stores the first 6 and last 4 digits of your card number in a secure and encrypted manner. The first 6 digits (also known as the Bank Identification Number) are used to identify the bank name and country where your card was issued. The first 6 and last 4 digits are together used for fraud detection and prevention purposes.
What Payment Options Are Available On TeaSense?
We accept VISA, MasterCard and almost all wallets and UPI like PhonePe, Airtel Money, etc...
For international customers, we accept PayPal, VISA, MasterCard, Maestro, and American Express cards issued by banks abroad.
For any additional information, please reach out to us at firstname.lastname@example.org