Refund policy

We are unable to accept any tea returns once opened; there are possible exceptions to this policy. 

We accept request for exchange within 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
• without showing signs of wear or damage in any way. Bags of tea must not be opened.
• within 7 calendar days of the delivery date 
• must not be a special order or a custom order

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective will qualify for store credit or a replacement. Please make an unboxing video before you open the item so that we come to know that the damage or defect has been done in transit.

Refunds are contingent upon inspection of item(s) once received. Please contact us within 7 days if you intend to return any item back to our store. Items returned to us after 7 days and without contacting us first will not be refunded.
 
Customer is responsible for all shipping costs for Returns. For breakable items, a small charge of Rs 200 will be deducted for handling, and processing charges.

Please ship Returns to: S.V. Endeavours, 617/1, Lala Lajpat Rai Road, Ashrampara, Darjeeling District, Siliguri, West Bengal - 734001

Guest checkout

If you checked out as a guest, please email us with all purchase details at support@theteasense.com